Central Communications serves a unique and diverse customer base with clients located across Canada and the United States.
- Answering/Messaging Service
- Emergency Response
- Paging and Dispatch Service
- Voice Mail
- Off-site and Overflow Reception
- Order Entry
- Work Alone Programs
- Reminder & Appointment Services
- Web Enabled Customer Service Support
- Help Desk Applications
- Dealer Locate Service
- Registration Lines
The business protocol and call-handling procedures for each client is individually scripted and programmed. At Central Communications, we have invested in state-of-the-art tele-communications technology designed specifically for the call centre industry. As part of this operating system, every telephone call is digitally recorded for quality assurance and training purposes.
Staffed 24 hours a day, seven days a week, Central Communications provides service around the clock. As an award-winning member of the Canadian Call Management Association (CAM-X), Central Communications employees are trained to professionally and reliably represent our clients and respond to the caller’s needs.
Our service rates are competitive. Our price structure includes an initial account set-up fee, a monthly base rate, and a usage fee based on your monthly activity. Pricing and service packages are tailored to the client’s needs and budget. With Central Communications, there is always an affordable solution to providing your callers with a human voice – no matter when they call.