Outstanding Service Brings Home National Award for 20th Consecutive Year

Central Communications of Welland, ON has been honoured with the exclusive 2021 Award of Excellence for 20 consecutive years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Central Communications was presented with the Award recently at the

CAM-X  57th Annual Virtual Convention and Trade Show.

Independent judges are contracted by CAM-X to evaluate message services over a six month period.  The scoring criteria includes:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“Congratulations for winning the Award of Excellence!  By winning this award you have demonstrated your commitment to excellence and quality service.  Congratulations!” says CAM-X President Brad French.

Now a twenty-time winner, Central Communications earned the Onyx Award for twenty years. CAM-X extends its congratulations to the staff of Central Communications on their proven quality service to their customers.

2021 PuroClean Canada Strategic Partner of the Year

Central Communications, the inbound call centre that provides 24-hour emergency response across Canada for PuroClean Canada, has been awarded 2021 Strategic Partner of the Year.

The CEO of PuroClean Canada, Gordon Gamble, presented the award on November 4, 2021 in Blue Mountain, ON at their national Conference and Trade Show.

The conference was a huge success and enjoyed 100% franchise owner attendance.

Customer service key for local business

By MAGGIE RIOPELLE , WELLAND TRIBUNE STAFF

In the communication business, it’s all about customer service with a smile and that attitude has garnered Central Communications awards for seven years running.

Essentially, the business, for those not familiar with it, provides a professional messaging and communication service but to simplify its services is to ignore its uniqueness.

“Years ago you would’ve called us an answering service … that’s kind of passé,” Lance said in an interview with The Tribune.

The company deals with calls from the U. S. and Canada, provides services to medical offices, municipal services, hydro companies, small contractors, and funeral homes, to name a few.

Lance said Central Communications recognizes it is providing an essential service to its clients and their customers.

“We want to wow our customers. We want people to know when they call we care – because we do.

“We’re not there to answer the phone, we are there to help you. Every call is equally important to us.”

Lance said Central Communications prides itself on being an extension of the customer service department on behalf of its clients.  “We have a team of wonderful people.”

Asked where things go from here, Corals Lance said her focus is to ensure the company is providing a quality service and it creates a positive environment for the well-trained staff who answer the calls.

“There is always room to grow, but I want to do it the right way,” she said.

“That being said, there’s nothing we won’t look at. We will take on any project as long as we can do  it well.”