Outstanding Service Brings Home National Award

Central Communications of Welland, ON has been honoured with the exclusive 2022 Award of Excellence for 20 consecutive years.  The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Central Communications was presented with the Award recently at the CAM-X 58th Annual Convention and Trade Show in Kingston, ON.

Independent judges are contracted by CAM-X to evaluate message services over a six month period.  The scoring criteria includes:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

“Receiving the Award of Excellence is a testimony to consistency of excellence, this is not an easy achievement. A well deserved congratulations, you truly care about your clients and the quality of service you provide, bravo!” says CAM-X President Desiree Bombenon.

Now a twenty-time winner, Central Communications States earned the Onyx Award for twenty years. CAM-X extends its congratulations to the staff of Central Communications on their proven quality service to their customers.